kn66 Privacy Policy

Introduction

Welcome to kn66, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how kn66 collects, uses, stores, and protects the personal information of users who register, play, or interact with our services at kn66.app. By accessing or using any part of our platform, you acknowledge that you have read, understood, and agreed to the practices described in this document.

kn66 is committed to respecting the privacy of every user. We operate in compliance with internationally recognised data protection principles and take every reasonable measure to ensure that your data is handled responsibly. This policy applies to all users in Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

Information We Collect

When you register and use the kn66 platform, we collect several categories of personal and technical information. This information is necessary to verify your identity, process transactions, provide customer support, and maintain the security and integrity of our platform. The categories of data we collect include:

• Identity information: full name, date of birth, gender, and national identification details used for KYC verification.
• Contact details: email address, mobile phone number (including bKash/Nagad-registered numbers), and optionally a residential address.
• Financial data: transaction history, deposit and withdrawal records, payment method details (bKash, Nagad, Rocket, Upay, bank card details), and wallet balances.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and in-app navigation paths collected automatically when you visit kn66.app.
• Behavioural data: game preferences, betting history, session duration, frequency of play, bonus usage, and customer support interactions.

We collect only the minimum data required to deliver our services safely and effectively. We do not collect sensitive categories of data such as medical history, political opinions, or biometric identifiers unless required by law.

How We Use Your Information

kn66 uses your personal information strictly for purposes that are either necessary to fulfil our service agreement with you, or that you have expressly consented to. Specifically, we use your data for the following purposes:

• Account creation and management: to register your account, authenticate your identity, and manage your player profile on kn66.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank cards, and to maintain accurate financial records.
• Fraud prevention and compliance: to detect suspicious activity, verify age eligibility (21+ only), and comply with applicable anti-money-laundering obligations.
• Customer support: to respond to your queries, complaints, and support requests submitted via email or our support channels.
• Personalisation and platform improvement: to customise your experience, recommend relevant games, and use aggregated analytics to improve our cricket betting, slots, and live casino services.
• Promotional communications: to send you bonus offers, tournament announcements, and seasonal promotions such as Eid specials and BPL betting news — but only if you have opted in to receive such communications.

Payment Data & Financial Transactions

kn66 processes financial transactions using locally trusted payment methods including bKash, Nagad, Rocket, and Upay, as well as Visa and Mastercard for users with international banking access. When you make a deposit or withdrawal, kn66 records the transaction amount, time, payment method, and account reference. This is necessary for account reconciliation, dispute resolution, and anti-fraud monitoring.

All transaction records are securely stored and are accessible to you at any time through your kn66 account history page. If you believe a transaction in your history is incorrect, please contact us immediately at [email protected].

Sharing of Your Information

kn66 does not sell, rent, or trade your personal data to any third party. However, in a small number of specific, necessary situations, we may share limited data with trusted service partners who operate under strict confidentiality agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transactional data necessary to complete your payment or withdrawal. They are independent controllers of their own data under their respective privacy policies.
• Identity verification partners: third-party KYC providers may receive identity documents strictly to complete regulatory age and identity verification checks on behalf of kn66.
• Legal and regulatory authorities: we may disclose user data if required to do so by applicable law, court order, or regulatory directive, including anti-money-laundering compliance obligations.

In all cases, data sharing is limited to the minimum information required for the specific purpose. We require all third-party recipients to maintain the security and confidentiality of your data and to use it only for the stated purpose.

Cookies & Tracking Technologies

kn66 uses cookies and similar technologies to provide, secure, and improve our platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies: essential cookies (required for core site functionality such as login session management), preference cookies (to remember your language and display settings), and analytics cookies (to understand how users navigate the site and identify areas for improvement). We do not use advertising trackers or third-party marketing cookies.

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use core platform features. By continuing to use kn66.app, you consent to our use of cookies as described above.

Data Retention

kn66 retains your personal data for as long as your account remains active, and for a reasonable period after account closure, in order to meet legal, regulatory, and audit obligations. Specifically, financial transaction records are retained for a minimum of five years from the date of each transaction to satisfy applicable financial compliance requirements. Betting and gaming history is retained for a minimum period of three years.

If you close your account and there are no pending legal or compliance holds, kn66 will delete or anonymise the personal data that is no longer required within 90 days of your closure request. You may submit an account closure request to [email protected] at any time.

Your Rights Over Your Data

kn66 recognises and respects the following rights that you hold with respect to your personal information held on our platform. To exercise any of these rights, contact us at [email protected] with your registered account details:

• Right of access: you may request a copy of all personal data kn66 holds about you, which we will provide within 30 days of a valid request.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction at any time.
• Right to erasure: subject to our legal retention obligations, you may request deletion of your personal data upon account closure.
• Right to restrict processing: you may request that we temporarily restrict the processing of your data while a correction or objection is pending.
• Right to withdraw consent: where processing is based on your consent (e.g. promotional emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid rights requests within 30 days. In some cases, we may need to verify your identity before processing a request, to protect the security of your account.

Age Restrictions & Child Protection

kn66 is an adult-only gambling platform. Our services are strictly restricted to persons aged 21 years and above. We do not knowingly collect, use, or retain personal data from individuals under the age of 21. Age verification is a mandatory step during the registration and KYC process, and accounts found to belong to underage users will be immediately suspended and all associated funds frozen pending investigation.

Data Security

kn66 takes the security of your personal data seriously. We employ industry-standard technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and financial data at rest, access controls limiting data access to authorised personnel only, regular security reviews and vulnerability assessments of our platform infrastructure, and session timeout mechanisms that automatically log out inactive accounts.

While kn66 takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security. If you suspect that your kn66 account has been compromised, please change your password immediately and contact our support team at [email protected].

Updates to This Privacy Policy

kn66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, applicable law, or best practices in data protection. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where required, notify registered users via email or a prominent notice on the kn66 platform.

Your continued use of kn66.app after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kn66 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6).

Email: [email protected]